If you have a question, ask! It’s our job to make sure you understand where you stand with your mortgage. We are going to reach out to you directly at the key points of the process. Such as: when we finish reviewing your application, after we receive a purchase contract from your realtor, after we send out your loan package, when we submit your loan to underwriting, when underwriting issues a commitment letter, after the CD has been sent, etc. Don’t worry if you aren’t getting a call or message from us on a daily basis – the level of contact we initiate will be based on what stage of the process you are in. We usually let you know when we are “hurrying up to wait”. After we submit your loan to underwriting, there are generally several days where we all just wait to hear back from the underwriter. Silence doesn’t mean trouble! But if you are wondering what the status of your loan is at, or just have questions – reach out to us! We are here to help.